Information We Collect

When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Urban Crest Hub respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat your personal data protections with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal information by authorized personnel within our organization.

Although we employ robust security measures, no online transmission method is foolproof. We continually enhance our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Under applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.

To exercise these rights, contact us via the information at the end of this policy. We will reply within a reasonable timeframe as required by law.

Data Retention

We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention periods differ based on the data type and the purpose for which it was collected.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors use our site. Cookies enable us to recall your preferences and assess website performance.

You can manage cookie preferences in your browser settings. However, turning off some cookies may impact how the site works. For more detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site might include links to external sites or services. This privacy policy covers only Urban Crest Hub and our site. We are not responsible for the privacy practices of third-party sites.

We recommend that you review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When we implement significant changes, we will update the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we protect your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.